| Company Details This web site is owned and operated by Boo Riva Jewellery Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Boo Riva Jewellery Ltd. Barbican House, 8 Malew Street, Castletown, Isle of Man British Isles, IM9 1AB United Kingdom Phone: 01624 822954 Email:sales@boorivajewellery.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received online you will receive an automated email (not applicable if your order was made over the telephone). This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling UK ORDERS Orders sent to addresses in the UK (including the Isle of Man and Channel Islands) will be sent either by RECORDED or SPECIAL DELIVERY depending on the value. All orders will be sent by SPECIAL DELIVERY at £2.95. European orders Orders to Europe will be sent by International Recorded Delivery at £9.95 All other International destinations will be sent by International Recorded Delivery at £14.95 The jewellery is normally delivered in a bright fuchsia pink gift box with black ribbon, and then wrapped in a bubble bag. We will normally send your order to you within 7 business days. International orders are generally received in under 14 days. If we are unable to complete your order within this time frame we will advise you by email. You must inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by the Postal Service is sufficient evidence to establish that goods have been received. |
| Delivery Schedule We will normally send your order to you within 7 business days. International orders are generally received in under 14 days. If we are unable to complete your order within this time frame we will advise you by email. You must inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by the Postal Service is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges As a small company we are not currently registered for VAT. consequently we do not apply VAT to our prices. We cannot provide you with a VAT invoice. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01624 822954 (International +44 1624 822 954 or write to us at Barbican House, 8 Malew Street, Castletown, Isle of Man British Isles, IM9 1AB, United Kingdom |
| Privacy Policy Boo Riva Jewellery Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Refunds will not be possible if the item/items returned are damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you. <B>Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations.</B> These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
